Refund policy

General Policy

• No Direct Exchanges: We do not offer direct exchanges. If you need a different size or item, please return your current item for a refund and place a new order for the desired item separately.

• Please carefully review your order details before finalising your purchase.

Returns and Refunds for Customer Convenience We accept returns for customer convenience (e.g., "wrong size," "changed my mind") under the following conditions:

• Timeframe: You must notify us and ship the items back within 14 days of receipt.

• Condition: Items must be in their original condition, unworn, with tags attached, and free of any stains or damage.

• Shipping Costs: Customers are responsible for all return shipping costs.

• Refund Details: Refunds will cover the product price only. The initial shipping costs paid at the time of purchase are non-refundable. Refunds will be processed after the returned item arrives at our store and we have verified its condition.

Defective or Incorrect Items Your satisfaction is our priority. If you receive a defective, damaged, or incorrect item, please contact us at [lupine.tokyo.store@ymail.ne.jp] with photographic evidence of the issue within 14 days of receipt. We will evaluate the issue and, if confirmed, provide a full refund or a replacement. In such cases, we will cover all associated shipping costs.